Jobs in Melbourne (VIC): Service Desk Officer - Australian Chatolic University

Be the first point of contact for efficient resolution of IT enquiries for a national University
Utilise your strong customer service and communication skills
Two full time, continuing positions based in Melbourne

Australian Catholic University (ACU) is an inclusive community that welcomes students and staff of all beliefs. ACU has over 2,000 staff supporting more than 30,000 students across seven campuses – Adelaide, Ballarat, Brisbane, Canberra, Melbourne, North Sydney and Strathfield.

The Information Technology Directorate is responsible for the provision and maintenance of computing services within the University. IT Client Services provides support to staff and staff desktop computers.

As Service Desk Officer you will:

• provide quality support to staff seeking assistance with software and hardware problems
• work in a high volume environment
• provide expert technical advice to staff and students with varying levels of technological experience
• work within a team to ensure agreed priorities are met.

You will need to demonstrate:

• a highly client focused background with effective communication skills
• detailed knowledge of current MS Windows operating systems, MS Office suites and general PC technologies
• sound knowledge of I.T.I.L methodologies
• evidence of ability to show commitment with integrity to the Catholic Identity, Mission and ethos of the University
• a willingness to share knowledge.

As valued members of our community, all staff members are expected to have an understanding of ACU's mission and values and to demonstrate an active contribution to them.

The University pursues an excellence agenda and offers an environment where staff are welcomed and safe and valued through development, participation and involvement.

How to Apply: Obtain the Position Description Download File PD Service Desk Officer.pdf.Applicants are expected to address all selection criteria listed in the position description. To apply for this role click the "Apply" link below.

Total remuneration valued to $77,813 - $84,321 pa, including salary component $65,753 - $71,252 pa (Higher Education Worker Level 5), employer contribution to superannuation and annual leave loading.

General enquiries can be directed to Alistair Scott, Service Delivery Manager, (03) 5336 5341.

Only candidates with the right to work in Australia may apply for this position.

ACU is committed to diversity and social inclusion in its employment practices. Applications from Aboriginal and Torres Strait Islander people, people with disabilities and people from culturally diverse groups are encouraged.

Salary:	$77,813 - $84,321 pa
Location:	Melbourne
Job No:	971059
Work Type:	Continuing full time
Closing Date:	Thursday 15 September 2016
Attachments:	- PD Service Desk Officer.pdf