What's On Offer?
Service Desk Analyst role performing 1st and 2nd Level support to local and remote customers via telephone and face to face communication. Provide 1st Incident resolution using the Access and Identity Management Suite.
Responsibilities
- Create and resolve New Incidents, within the IT service Management application.
- Work autonomously to resolve / escalate queued incidents within the IT service Management application.
- Perform Account creations, changes and deletions using the Access and Identity Management Suite.
- Provide support to local and remote customers.
- Provide updates to Incidents within the IT Service Management application as required.
- Advise the Team Leader / Service Desk Manager of current issues.
- Notify Team Leader and Service Desk Manager of outstanding issues requiring management escalation.
- Maintain the Service Desk standards.
- Comply with Service Desk configuration and system support procedures.
- Liaise with customer as part of operational support.
- Develop procedures required to improve support.
- Ensure all procedural documentation associated with the support is current, published on the WIKI and is in line with established Quality standards.
What Do We Want From You?
Experience/Qualifications
- Ability to work between hours of 8am to 4pm weekdays.
- Hold a current Security Clearance at the TS (PV) level.
- Tertiary qualifications or equivalent practical experience.
- Strong knowledge of ITIL and its implementation.
- Knowledge and demonstrated skills in ITIL compliant Incident Management Tools.
- Solid oral and written communications skills.
- 2 years desktop support experience, and\or helpdesk experience.
- Experience supporting Microsoft Operating Systems and Microsoft Office applications.
- Proficient knowledge and operation of computer equipment.
- Demonstrated ability to work as a member of a small integrated team to meet assigned goals
Benefits
Working at Fujitsu, you will be joining a trusted public sector partner and the Number 1 non-Telco provider to Federal Government. With over 700 staff members across our Federal Government region, you will have the opportunity to work across some of Fujitsu's high profile Government projects.
You will have exposure to the latest technology, highly skilled people and access to a host of staff benefits including (depending on eligibility):
- Car plan
- Employee purchase programs,
- Airline club memberships,
- Travel discounts
- Corporate health insurance plan
- Gym memberships
NB: Applications will be reviewed prior to the closing date; which is dependent on the status of the recruitment process and is subject to change without notice.
| Location: | Canberra |
| Position No: | 20151 |
| Work Type: | Permanent Full Time |
| Closing Date: | 26 Sep 2016 Aus. Eastern Standard Time |
