Jobs in Maningrida (NT): Customer Service & Administration Officer - West Arnhem Regional Council

This position is responsible for providing post office services to the community and general front counter and administrative support for West Arnhem Regional Council.

Key Responsibilities

1. In collaboration with the Senior Customer Service and Administration Officer, ensure that high quality and efficient services are provided to Post Office and West Arnhem Regional Council customers.
2. Ensure post office services are delivered in accordance with the West Arnhem Regional Council and Australia Post service agreement, including but not limited to: -
   • a. collecting mail from and transporting mail to the Maningrida airport in accordance with postal security requirements
   • b. sorting incoming and outgoing mail c. completing appropriate postal-related documentation such as changes of
   • address, theft or loss of mail and special services such as registered or priority mail
   • d. processing money orders, receipting monies, operating the EFTPOS system, recording and balancing daily transactions and ensuring security processes
   • e. selling and collecting payment for postage products such as stamps, prepaid mail envelopes and money orders
   • f. obtaining signatures from recipients of registered or special delivery mail g. weighing letters and parcels, computing mailing costs based on type, weight and destination, and affix correct postage h. posting announcements or other approved information on public bulletin boards.
3. Identify areas of improvement and develop these to increase revenue, efficiencies and service levels.
4. Receive notifications for repairs and maintenance of Council assets from tenants, guests and members of the community ensuring all relevant information is gathered, and refer to appropriate staff for action.
5. Assist Council guests to check out of Council-provided accommodation. 
6. Deal directly and promptly with customers in person and on the telephone in a courteous manner.
7. Assist in the recruitment, training and mentoring of local Indigenous staff to work in the Council office. 
8. Other duties relevant to the delivery of Council services as required.
9. In accordance with work health and safety legislation,
   • a. ensure you work safely, the way you work does not cause harm to others and you use measures within your control that prevent injuries or illnesses, and
   • b. within your area of responsibility, ensure compliance with work health and safety legislation and Council’s work health and safety policies and procedures.

Selection Criteria

Essential:

1. Good knowledge and experience in office administration and customer service
2. Basic understanding of accounting practices
3. Ability to work independently and as a member of a team
4. Ability to use initiative and good judgement to solve problems
5. Well developed interpersonal skills
6. Good skills in the use of Microsoft Office, in particular Outlook, Word and Excel, and the ability to learn new systems as required
7. Strong organisational skills with the ability to be adaptable and work well under pressure in order to complete tasks within required timeframes
8. Ability to be discreet, maintain confidentiality and discern sensitive issues
9. An ability to communicate sensitively and effectively with Aboriginal people
10. Good understanding of Work Health and Safety in the workplace
11. Current NT Drivers Licence – C Class
    Desirable:
12. Certificate in Business Administration

Applications should include the following:

• Cover Letter – an introduction, reason for applying, relevant details not included in the selection criteria,
• Resume – DO NOT include original or scanned copies of qualifications or certificates until they are requested.

It is recommended that a statement addressing the position’s selection criteria is completed.

• Selection Criteria statement – use brief and relevant examples from previous experiences to demonstrate suitability for the position: include voluntary work experiences. The following format may be helpful in writing a response:
  1. Situation – briefly outline the situation from past experiences
  2. Task – briefly describe the tasks required
  3. Action – describe the action taken
  4. Result – state the outcome or result including any feedback given

NOTE: The completed application must be received by the recruitment office on the closing date.

Applications may be submitted by one of the following ways:

Email:	vacancy@westarnhem.nt.gov.au
	Write the position title in the “subject” bar
Facsimile:	(08) 8982 9555
	Address the application to “Recruitment” with the position title clearly identified onthe cover page
Post:	{Position Title}
	Recruitment
	PO Box 35870
	Winnellie NT 0821

Any further queries can be directed to the recruitment team:

Phone: (08) 8982 9522
Email: vacancy@westarnhem.nt.gov.au

Salary:	$65,169 - $69,676 (including salary $56,907 - $60,843)
Location:	Maningrida
Position No:	421
Classification:	Level 4 Award Cover: Local Government Industry Award 2010
Work Type:	Full Time
Closing Date:	8am Monday, 10 October 2016
Attachments:	- Download Position Description
	- Remuneration Package
	- How to Apply