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As a Greeter for HSBC, you will have the responsibility of welcoming customers into the Branch and providing prompt and accurate information on the services available.
This is a part time position over a 5 day week which is an excellent opportunity for work/life balance.
In this role, you will often be the first impression that our clients and visitors have of HSBC, therefore you will be required to provide an exceptional standard of customer service that maintains the Bank’s professional image.
You will develop and maintain your knowledge of all the PFS products, services and latest promotions and have the assertiveness to direct the flow of customers coming into the branch. You will also be responsible for distributing inward and outward mail and monitoring and ordering stationary.
Your main responsibilities will include:
- Maintaining the highest standard of customer service by providing a prompt response to customer needs;
- Assist customers to prepare necessary documentation for account opening /closing and maintenance, changing signatories, etc.;
- Process customer requests with a friendly and efficient approach with the highest level of customer service
- Actively promote the full range of products to customers in association with other related entities;
- Contribute to the front line sales delivery of personal products and services.
- Promote cross-selling opportunities by referring business to appropriate colleagues;
- Achieve set sales/referral targets
- General typing and filing
To be successful in this role, you will need:
- Excellent interpersonal skills and the ability to communicate on all levels
- Excellent customer service skills
- General office experience
- Experience in a branch environment would be highly regarded
- A high level of professionalism
- Adaptable to change
- Proficiency with personal computers as well as relevant mainframe systems and software packages
In return, you will be rewarded with access to excellent training and development, diverse local and global career opportunities and the ability to work as part of a high performing team.
Qualifications
Higher School Certificate (or equivalent)
| Reference No: | 00001ND1 |
| Location: | Asia Pacific-Australia-Victoria-Melbourne |
| Work Type: | Part-time |
| Closing Date: | 24-Dec-2011, 19:59:59 |
