- Provide 1st and 2nd level support to the IT team in resolving technical problems and provide professional, responsive, timely and effective assistance to clients across a range of ICT related incidents and tasks, by phone, onsite and email.
- Effectively deal with customer requests through to completion by providing proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests to 3rd level support in accordance with service level thresholds
- Participate in, and provide assistance, to project teams and project based activities.
- Assist with the operation of Server and Network environments and associated equipment including the maintenance and approval of QMN applications content as per ICT guidelines.
- Administer the ICT purchasing and disposals as per Government Information Technology Contracting (GITC) guidelines.
- Make recommendations and provide advice on technical strategies and implementation for Desktop Infrastructure.
- Assist in asset management both Software & Hardware, update registers and organize the yearly audit.
- Manage own work plan to meet brand, vision and strategic and operational objectives.
- Assist in the development and maintenance of training materials, fact sheets, technical documentation and solutions and the provision of informal training on the use of Information Technology hardware and application software.
- Contribute to the safety culture of QMN by reporting all incidents and hazards and ensuring work is undertaken in the safest way possible, following all QMN WHS policies/procedures and guidelines relevant to the job. Undertake all relevant responsibilities identified in the QMN WHS Accountabilities and Responsibilities Matrix.
Your application for this role will remain current for 12 months and may be considered for recurring vacancies which may be at an alternative location or alternative employment basis (full-time or part-time).
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Further information
Please ensure you download the role description and guide for applicants and carefully follow instructions for submitting an application.
Documents
Before applying for this vacancy please ensure you read the documents below.
| Yearly Salary: | $57209 - $63791 |
| Fortnightly salary: | $2192.80 - $2445.10 |
| Total remuneration: | $65270 up to $72780 |
| Job duration: | 3 years |
| Location: | Queensland Museum, South Bank, Brisbane |
| Job reference: | QLD/QMB219/16 |
| Work Type: | Temporary Full-time |
| Closing Date: | 14-Sep-2016 |
| Contact person: | Robert O'Brien |
| Contact details: | 3840 7675 |
