- Gain fantastic employee benefits and career opportunities
- Macquarie Park Location, On-site Gym, Cafés and Child Care
- Monday - Friday and some Saturdays
Celebrating our 20th anniversary as an Australian leader in integrated telecommunications, Optus has a clear, single-minded focus on the delivery of superior customer experience and our people are our key to this. There is no doubt that Optus is a fantastic place to work - we offer an environment that is buzzing with energy, is as dynamic as the industry we operate in and is a place where you can truly develop your career.
POSITION SUMMARY
You will achieve success in the role by maximising service levels, customer experience and minimising fault resolution times. Additionally, conveying a sense of urgency and bringing issues to closure by providing technical support to customers in a professional and ethical manner will allow the successful candidates to exceed in the requirements of this position.
KEY ACCOUNTABILITIES
- Ensuring an outstanding level of customer service and support is supplied to all that contact the team, with the goal of ensuring we lead Australia in outstanding customer service
- Advising various internal groups of any external porting issues or outages
- Maintain accountability for achievement of individual and team objectives
- Demonstrated interpersonal skills, which highlight yourself motivation and confidence
- Management of workload to ensure targets are achieved
- Passionate and committed to delivering great customer experience
- Ability and flexibility to work with shift work over a 6 day roster
- Major challenges of this role will be your ability to work with a minimum of supervision and thorough understanding of porting policies and to ensure that the best outcome is delivered to our customers.
QUALIFICATIONS/EXPERIENCE/KNOWLEDGE
- Previous experience in a customer service, call centre or technical support role
- Technical knowledge
- Solid troubleshooting skills
- Ability to provide constructive feedback
- Expert knowledge of the principles of customer service and customer behaviour
- Shows initiative is flexible with a "can do" attitude and a sense of urgency
- Self-starter, highly motivated and a team player
- Displays analytical skills
- Approachable and open communicator
- Ability to work under pressure
- Strong interpersonal skills
- Exceptional time management and administration skills
Optus recognises the importance of attracting and retaining the best people, so we offer innovative salary packages and benefits. Don't miss out on the opportunity!
| Location: | Sydney |
| Position No: | 349507 |
| Work Type: | Full Time - Permanent Role |
| Closing Date: | 20 Sep 2012 5:00pm Aus. Eastern Standard Time |
