Jobs in Melbourne (VIC): Applications Support Analyst - Tabcorp

Tabcorp offers you more than a job – we want you to make a difference to our customers and to do extraordinary things. We are Australia's leading gambling entertainment company and offer you variety in your career direction and support your personal growth. We work in flexible ways and give you more choice in how you work – as Tabcorp evolves, so will you.

The Role

Tabcorp Technology's, IT Service Delivery team is looking for a proactive, motivated and experienced Application Support Analyst to join its team. Reporting through to the Digital Support Manager, this role is responsible for proactively supporting Tabcorp's applications to ensure high levels of reliability and availability in operational applications to leave our key stakeholders with a smile!

The Responsibilities

• Ensuring continued operations of the digital/wagering platforms through the provision of Level 2 support.
• Work with project and development teams to implement changes/fixes into production
• Manage and resolve incidents at a functional or configurational level
• Proactively keeping management/stakeholders informed of incident progression
• Analyse problems and trends to decrease incident rates.
• Tap into your creative side with process improvement and incident reduction plans.
• Ability to work both autonomously and within a team environment

The Person

The ideal person will have experience with web technology and key IT processes (ITIL), including software development lifecycle, problem, change and configuration management practices. Candidates with strong knowledge of Windows Servers, Networking, SQL, Oracle, Unix Systems and Cloud Services (AWS) will be highly regarded. All of this complimented with a positive can-do attitude and a vibrant presence!

Working on a rotating on site roster from Monday-Saturday, you will also be required to be on a 24/7 on-call roster providing support outside core business hours, to which you will be financially rewarded for and earn Days in Lieu.

At Tabcorp, we create entertainment experiences where the passion, thrills and enjoyment of the Australian way of life come alive. At the same time, we put back into our communities and take our social responsibilities seriously. We want you to love the game like we do.

Location:	Melbourne
Position No:	496196
Work Type:	Permanent Full-Time
Closing Date:	24 Oct 2016 11:55 PM AUS Eastern Daylight Time