Do you enjoy the challenge of a sales environment, knowing each day that you've made a difference to your customers?
We are currently seeking motivated, positive team members that believe in putting people first to join our branch network as Customer Service Officers. Operating in a thriving sales environment the Customer Service Officer role is responsible for the achievement of sales and referral targets through front line member service.
We will provide you with access to full training and development to ensure you are confident to achieve your goals. We offer a competitive salary, employee rewards and recognition programs, and performance based incentive schemes.
The Position
Our Customer Service Officers work on the front line in our Branches and are responsible for the continued achievement of sales targets through the provision of professional member service to our valued member base. You will be expected to actively participate in campaigns and achieve sales targets, refer members to our specialists who deal with mortgage loans, financial planning, and wealth protection (life insurance) and may complete in excess of 100 member transactions per day.
You will provided with full training to ensure you become competent and compliant in all aspects of product knowledge as well as branch operations
Operating Hours
To make it easier for our members to do business with us, our branches are typically open 5.5 days per week (Monday to Saturday) and trade late on Thursday nights. You will work a variety of shifts based on the operational requirements of the branch.
33.5 hours per fortnight.
Week 1: Monday 11am – 2pm; Wednesday 11am-2pm; Thursday 1.45pm-6.15pm; Friday 11am - 2pm; Saturday 8.45am-12pm.
Week 2: Monday 11am – 2pm; Tuesday 11am-2pm; Wednesday 11am-2pm; Thursday 11am-2pm; Friday 8.15am - 1pm.
A day in the life of a Customer Service Officer:
- Arrive at Branch & set up cash drawer and actively participate in the morning sales debrief which sets the focus for the day
- Open doors! Serve customers & meet their financial needs through lead generation
- Complete other transactions such as foreign cash, telegraphic transfers, term deposits, Phone & Internet Banking & opening new accounts
- Mini balance prior to lunch, then help the staff to re-focus before jumping on the counter again
- End of day balancing, finalising cash & cheques,
- Participate in the afternoon sales debrief, then home you go!
Is this for you?
- Do you have a positive attitude and enjoy working in front line customer service?
- Do you enjoy the challenge of a sales environment, knowing each day that you've made a positive difference to your customers?
- Do you like to be kept busy across a number of tasks at any one time?
- Do you like working as part of a team?
- Do you believe in putting People First?
If you answered yes to these questions, then this could be the career opportunity you have been looking for and we would love to hear from you - this is a career that counts!!!!
| Location: | Brisbane - West |
| Work Type: | Permanent - Part Time |
| Closing Date: | 1/08/2013 6:00 PM |
| Attachments: | - Careers that Count.pdf |
