The Australian Red Cross Blood Service (Blood Service) is a not-for-profit organisation and a division of Australian Red Cross. We are responsible for the provision, collection, screening, processing and distribution of blood, blood products, tissues and related services Australia-wide.
We have a well-deserved reputation for excellence with both our Donors and Customers, achieved through our strong focus on service, delivery and teamwork. It is important to the Blood Service that we continue to build on this, having the right people in the right roles who are engaged, creative and capable.
We are seeking an enthusiastic and team orientated individual to join the Donor Services team to provide our donors and stakeholders with exceptional service. This position is permanent part time for 20 hours per week and based in our Kalgoorlie Blood Donor Centre. The Receptionist welcomes donors; provides administrative support to the donor centre team and assists with a wide range of day to day activities associated with the smooth operation of the Donor Centre.
In this role you will:
- Answer telephone queries
- Greet donors and visitors
- Confirm and follow up appointments
- Participate in Marketing initiatives
- Maintain accurate records
- Perform data entry and manage information with a database
- Maintain a professional and orderly work environment
- Assist with donor refreshment duties where required
To be successful in this role you will have:
- Demonstrated ongoing commitment towards the provision of exceptional service
- Well developed communication and interpersonal skills
- Ability to read, understand and apply written information
- Proven ability to maintain accurate systems in regard to appointments and managing of donors in the ‘waiting’ area
- Willingness to work with others to achieve a shared goal
- Willingness to take action and be accountable for their actions and decisions
- Intermediate computer literacy (Word & Excel)
- Previous experience in a customer service role, reception or hospitality (desirable)
In return we will offer you:
- Generous salary packaging benefits
- Corporate rates for private health insurance
- Opportunity to contribute to life saving work
For further details on this position please contact Katrina Parker on 08 9421 2862.
SEEK only: To view the position description or apply, please click ‘Apply Now’ to be directed to our website. Applications for this role close Friday, 7 June 2013.
HOW TO APPLY:
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| Salary: | .... |
| Location: | National |
| Position No: | .... |
| Work Type: | Part Time |
| Closing Date: | Friday, 7 June 2013 |
| Attachments: | - Position Description |
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