- Mile End location
- Full time position
- Experience within customer service required
Symbion Pty Ltd has built its business delivering good health and wellbeing in the community through the distribution of pharmaceutical products and provision of quality retail services. With a strong customer focus and retail brands like Chemmart® and Pharmacy Choice®, the business continues to expand, creating diverse opportunities. Adding your skills and values to our ongoing growth will put you at the heart of it all.
We are currently looking for an experienced Team Leader to join our team in our Mile End office. This is a fantastic opportunity to develop a long term career in an organization built on growth and career development.
Key Responsibilities include:
- Manage the staff and activities of the Dental Outbound Sales Team so as to enhance client relationships as well as maintain an effective level of communication with them, increase sales to existing customers and build new territories. The position requires a constant awareness of all activities within the Business Development and Operations divisions to ensure prompt response to customer requirements and market opportunities.
- The Customer Service Team Leader is responsible for the implementation of preventative or corrective action relating to problems associated with product, process or the quality system within the Dental business and then referring the issue to the relative KAM or team leader.
- To ensure the Customer Service Team is providing superior customer service to internal & external customers that will ensure Symbion continues to build sound relationships with customers.
- To provide coaching to the Customer Service and outbound sales team by ensuring all staff have current product/systems knowledge, understand their responsibilities and objectives, thereby ensuring customer's needs are met within agreed timeframes.
Skills and experience:
- Experience in managing a customer focused team (either call centre or retail)
- Qualifications in retail, customer service or call centre management highly regarded
- Strong supervisory and delegation skills.
- Well-developed communication and interpersonal skills.
- Ability to develop and maintain customer relationship (internal & external).
- Ability to accurately interpret customer needs (internal & external).
- Sound time management skills.
- Computer literate (Excel, Word, PowerPoint at intermediate level)
- Well-developed Leadership skills including an ability to provide coaching and training to team members.
- Strong analytical and problem-solving skills.
- The ability to present business case to Management for change processes and professionally implements change when required.
- The ability to set up, record and monitor ongoing statistics for review and use in change management situations.
- A high level of integrity
- Experience in the dental industry desirable
This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.
If you believe that you have the necessary attributes to succeed in this challenging and rewarding role please click the 'Apply' button below.
| Location: | Adelaide SA |
| Position No: | 491747 |
| Work Type: | Full time |
| Closing Date: | 5 Oct 2012 5:00pm Cen. Australia Standard Time |
