We are currently seeking a Helpdesk Support Analyst to offer support to our client's business customers.
This role will provide first / second level operational support for their existing clients, escalating to other support groups where appropriate.
This is a 1st level helpdesk role with a view to ongoing development and progression. You will be given the opportunity to learn new skills and be supported by a strong team within a flat structured professional environment.
Responsibilities:
- Provide professional IT service at all times by support over the phone.
- Installation and maintenance of hardware.
- Liaise and manage 3rd party service providers.
- Provide professional customer service, while ensuring timely resolutions and escalations - any support requests not resolved are escalated to 2nd level support groups
- Adhere to Service Desk policies and procedures
- Receive support requests by telephone, email, walk-up/face-to-face and via internal call logging systems, while updating staff on the status of their logged calls
- Assist in problem diagnosis and in troubleshooting support requests - providing this information into the service desk system
Skills required:
- Degree in IT or relevant IT experience
- 1 to 3 yrs Desktop Support / Technical Support
- Familiar with Linux and with some scripting skills/knowledge
- Knowledge and active interest in Web Development
- Excellent communication and phone manner
- Experience with Service Desk tools
Please Apply following the steps provided. All resumes in Word Format.
Contact Steve Revins - 02 8070 9349 or cv@citirecruitment.com
| Salary: | $50,000 - $60,000 |
| Location: | Sydney, New South Wales |
| Position No: | 1590675_CITISR_4 |
| Work Type: | .... |
| Closing Date: | Wed 11 Jun 2014 |
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